# The First 90 Days of Insights Investigator: Customer Success Stories

> See how customers use Insights Investigator for agentic intelligence, threat monitoring, investigations, situational awareness, and risk analysis. Learn more.

**Author:** Price Williams  
**Published:** Aug 25, 2026  
**Topics:** Babel Street Insights, Agentic Risk Intelligence

---

Three months after the launch of Babel Street Insights Investigator, the most compelling stories are not about technology — they're about the people using it.

Across the intelligence, security, risk, and investigative communities, Babel Street customers have applied Investigator to their critical challenges: identifying human traffickers, protecting people and facilities from potential threats, maintaining awareness during periods of civil unrest, tracking illicit maritime activity, and delivering intelligence that helps organizations make informed decisions.

What stands out isn't a single use case or workflow. It's the creativity, persistence, and expertise customers have brought to their work. Early adopters have shown how agentic risk intelligence can support real-world missions while fitting naturally into the investigative processes they already trust.

> **What Is AI-Assisted Intelligence?**
> 
> AI-assisted intelligence combines artificial intelligence with human analytical expertise to help investigators discover, organize, analyze, and validate information more efficiently. Insights Investigator demonstrates this approach by supporting analysts across investigative workflows such as threat monitoring, situational awareness, open-source intelligence, maritime analysis, and market intelligence while keeping human expertise and judgment central to the process.

## What we're hearing from Insights Investigator customers

As we've spoken with customers over the past three months, several themes have emerged consistently.

Customers are using Investigator to organize complex research efforts more quickly and move from broad questions to focused lines of inquiry. They are combining it with existing workflows, layering analysis across Document Search, People Search, Secure Access, and other capabilities to build a more complete picture of the challenges they're facing.

We're also seeing customers use Investigator throughout the investigative lifecycle rather than only at the beginning of a search. Users are approving research plans, reviewing discoveries, generating reports, and incorporating findings into downstream workflows. More than 200 users have leveraged plan approval workflows and more than 140 have generated reports, suggesting customers are using Investigator to support research, analysis, and communication of findings, not simply information retrieval.

Perhaps most encouraging is how consistently customers are returning to these workflows. Since launch, 708 users across 176 customer accounts have engaged with Investigator, and nearly all those users remain represented in recent activity. Those numbers suggest that customers are continuing to find value as they apply the platform to new challenges and evolving mission requirements.

## Insights Investigator customer success stories

### Advancing human trafficking investigations with agentic intelligence

One customer used Investigator to support a human trafficking investigation that eventually contributed to information being shared with local law enforcement.

Beginning with document search results, investigators uncovered records containing the names of individuals associated with trafficking activity. The team then expanded its analysis, identifying social media accounts, email addresses, profile images, and network connections linked to persons of interest. Findings were validated across multiple intelligence sources before being turned over to authorities.

In another investigation, analysts successfully identified individuals in approximately 90 minutes using only a name, three photographs, and an arrest record. By rapidly connecting information across multiple sources, the team was able to develop actionable leads and accelerate the investigation.

### Strengthening executive protection and threat monitoring with intelligence analysis

Several customers have incorporated Investigator into executive protection and threat-monitoring missions focused on identifying individuals who may pose risks to organizations, events, and high-profile personnel.

One organization responsible for monitoring threats directed toward major institutions, executives, and public events used Investigator to identify content containing specific threat language and indicators of concern. Analysts combined search results with targeted threat-analysis workflows to surface relevant information for deeper assessment.

The organization reported that Investigator increased productivity by cutting the time required to identify potential threat actors by approximately half. By leveraging threat-term identifiers associated with specific locations and events, analysts were able to locate concerning content more efficiently and dedicate additional attention to evaluating credibility, intent, and risk. These improvements helped security teams focus resources on the highest-priority issues while maintaining awareness across large volumes of information.

### Turning online threat intelligence into actionable leads

A commercial customer responsible for protecting physical locations encountered an online community where threats were being discussed.

Following a combination of investigative techniques and intelligence collection efforts, analysts identified additional participants connected to the channel. Using Investigator alongside other analytical workflows, the team uncovered more digital footprints, including a social media account and a potential profile image associated with a primary subject of interest.

Investigators were then able to develop identifying information, validate those findings, and provide relevant details to local law enforcement.

### Tracking complex maritime networks with investigative intelligence

For another customer, the challenge involved understanding illicit activity across large volumes of maritime data.

Analysts worked with extensive vessel registration records and related intelligence to examine movement patterns, identify associated companies, and explore links between vessels, organizations, and events. Investigator supported their ability to organize and analyze complex datasets, helping the team uncover patterns and relationships that informed ongoing monitoring efforts.

### Maintaining situational awareness during civil unrest with OSINT

One customer faced a particularly challenging environment during election-related unrest in East Africa.

As protests intensified and communications disruptions limited access to traditional reporting channels, the team relied heavily on [open-source intelligence](https://www.babelstreet.com/osint-and-threat-intelligence-solutions) to maintain situational awareness. Analysts used Investigator to monitor protest activity, government responses, violent incidents, and developments around critical locations.

The resulting intelligence allowed the organization to maintain visibility into rapidly changing events and continue supporting ongoing operations despite significant challenges on the ground.

### Delivering actionable market intelligence for business decisions

Another customer leveraged Investigator while supporting a commercial intelligence engagement spanning multiple African markets.

Analysts identified negative sentiment trends, competitor activity, and emerging issues affecting a client's operating environment. Using Investigator, the team synthesized those findings into market intelligence reporting that provided a clearer picture of risks, opportunities, and business dynamics.

The project demonstrated how intelligence teams are supporting decision-makers beyond traditional security missions, helping organizations navigate increasingly complex business environments.

## Insights Investigator adoption and workflow integration

The strongest signal from the first 90 days is the way customers have incorporated Insights Investigator into their daily work.

Adoption has continued to expand steadily since launch, with both user participation and customer-account engagement more than doubling since the end of May. Today, Investigator is approaching several long-established Insights capabilities in terms of active users.

Customers are also engaging with the platform in ways that reflect workflow integration rather than one-time experimentation. Users are approving research plans, generating reports, refining searches, and incorporating outputs into broader investigative processes. More than 200 users have engaged with plan approval workflows, highlighting the role Investigator is playing in helping teams structure and organize research efforts.

At the same time, Investigator is seeing levels of user adoption comparable to other Insights capabilities while generating significantly fewer page views. Combined with average session times of more than 30 minutes, this suggests customers are efficiently moving from questions to analysis and spending more time focused on findings rather than navigation.

## Lessons learned from agentic intelligence workflows

The first 90 days have reinforced the importance of combining technology with experienced analysts.

Customers have demonstrated how [AI-assisted intelligence](https://www.babelstreet.com/blog/intent-to-intelligence-agentic-ai) can support investigations, strengthen threat monitoring, improve situational awareness, and help teams work through complex information more effectively. Across every success story, meaningful outcomes were achieved through the skill, judgment, and expertise of the professionals conducting the work.

Customers have also shown the breadth of applications for modern intelligence workflows. From public safety and executive protection to geopolitical monitoring, maritime intelligence, and market analysis, organizations are finding new ways to apply analytical capabilities to mission-critical challenges.

## The future of agentic investigative intelligence

The customer stories from the first 90 days offer an encouraging glimpse into what's possible when experienced analysts are empowered with new ways to discover, organize, and act on information.

Whether supporting law enforcement investigations, protecting people and assets, maintaining awareness during periods of uncertainty, tracking global networks, or informing business decisions, customers have demonstrated creativity, ingenuity, and a relentless commitment to their missions.

As adoption continues to grow, these customer achievements remain the most important measure of success. Their work is helping shape how [agentic intelligence](https://www.babelstreet.com/solutions/strategic-threat-intelligence) is applied across industries, and their experiences continue to provide valuable insight into the future of investigative and analytical workflows.

## Frequently asked questions

**What is Insights Investigator?**
Insights Investigator is Babel Street’s agentic intelligence capability that helps analysts turn questions into structured research, discoveries, and reports. It supports investigative intelligence workflows across threat monitoring, OSINT, situational awareness, executive protection, maritime analysis, and market intelligence.

**What is AI-assisted intelligence?**
AI-assisted intelligence combines artificial intelligence with human analytical expertise to help teams discover, organize, analyze, and validate information more efficiently. It accelerates research while keeping human judgment central to intelligence analysis.

**How is AI used in intelligence investigations?**
AI is used in intelligence investigations to search large volumes of data, identify connections, organize findings, surface patterns, and generate reports. Analysts use these outputs to validate leads, assess risk, and support mission-focused decisions.

**What are the benefits of AI investigation tools?**
AI investigation tools help analysts work faster, reduce manual research burdens, organize complex information, and identify leads across multiple sources. They can improve investigative workflows by helping teams move from broad questions to actionable intelligence more efficiently.

**How can AI support threat intelligence and threat monitoring?**
AI can support threat intelligence and threat monitoring by helping analysts identify concerning language, track emerging risks, organize indicators, and prioritize information for deeper review. This helps security teams maintain awareness and focus resources on higher-priority threats.

**How does Insights Investigator support open-source intelligence?**
Insights Investigator supports open-source intelligence by helping analysts collect, organize, and analyze publicly available information from digital sources. It can help teams monitor events, validate findings, and maintain situational awareness when traditional reporting is limited.

**How can agentic AI improve situational awareness?**
Agentic AI can improve situational awareness by helping teams monitor large volumes of information, detect relevant changes, and organize developments around locations, people, events, or risks. This gives analysts a clearer view of fast-moving situations.

**How does Insights Investigator support executive protection?**
Insights Investigator supports executive protection by helping teams monitor potential threats, identify concerning content, and connect relevant indicators across sources. Analysts can use these findings to assess risk, support protective decisions, and share information with appropriate stakeholders.

**Can AI agents help analysts identify actionable intelligence?**
Yes. AI agents can help analysts identify actionable intelligence by surfacing relevant patterns, connections, and leads from large datasets. Human analysts then validate the information, assess its significance, and determine the right next steps.

**How does Insights Investigator support investigative workflows?**
Agents within Insights Investigator support investigative workflows by guiding research, organizing discoveries, assisting with analysis, and helping analysts generate reports. Agentic workflow help teams move more efficiently from initial inquiry to validated findings.

## You may like

- **Turning Noise into Intelligence in Time to Act**: Turn overwhelming data into actionable intelligence. Learn how organizations can filter noise, identify critical signals, and make timely, informed decisions.
- **How Insights Investigator Conducts Research, Analysis, and Reporting**: How Babel Street Insights Investigator uses AI-powered investigation workflows to help teams uncover risks faster and produce mission-ready intelligence in seconds.
- **How Insights Investigator Conducts Research, Analysis, and Reporting**: How Babel Street Insights Investigator uses AI-powered investigation workflows to help teams uncover risks faster and produce mission-ready intelligence in seconds.
- **Leveraging Open-Source Intelligence, Commercial Data and Artificial Intelligence to Strengthen Operational Security in a Transparent Battlespace**: How organizations can transform data streams into actionable intelligence — enabling faster threat detection, improved risk mitigation, and better-informed decisions in an increasingly complex global environment.
- **Empowering Rapid, Secure Intelligence Operations at Mercyhurst CIRAT**
- **マーシーハースト大学CIRATにおける、迅速かつ安全なインテリジェンス業務の推進**
- **Insights Investigator Virtual Launch Event**
- **Leveraging Babel Street Insights Investigator for Crisis Response and Complex Industry Investigations**: A global security monitoring organization provides real-time risk intelligence to customers operating across Eastern and Sub-Saharan Africa.
- **マーシーハースト大学 CIRAT、Babel Street Insights Investigatorの導入によりインテリジェンス調査時間を 半減させ、インテリジェンスの提供能力を向上**
- **Mercyhurst CIRAT Cut Intelligence Research Time in Half and Improved Intelligence Delivery with Babel Street Insights Investigator**
- **Scaling Expert Tradecraft with Agentic AI**
- **Babel Street Insights Investigator**